GF1237 - CUSTOMER SERVICES SUPERVISOR

Division: Operations
Location: Bahrain - Head Quarter
Department: Bahrain Hub
Closing Date: 04-Apr-2024
MAIN OBJECTIVES::

To oversee & coordinate GHA staff in various customer handling areas at airport.

MAIN DUTIES:

  • Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.

  • Ensure efficient and adequate handling of transit passengers:

  • Passengers entitled for STPC are handled as per company procedure/policy.

  • Meals/refreshments provided to passengers as per company procedure/policy.

  • Direct passengers to their respective onward flight as necessary.

  • Ensure attending arrival flights as applicable, escort passengers requiring special handling.

Unaccompanied minors

Wheelchairs

Medical cases

  • Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.

  • Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable

  •  ticipate contact with high yield passengers prior to check-in and extend necessary courtesy as requireD

  • dertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.

  • Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.

  • Ensure accuracy of post flight and timely dispatch of messages.

  •  Assist in trasfer loads to achieve OTP & no misconnections.

  • Assist in managing immigration formalities to gain customers convience & queue management.

  • Ensure aircraft documentations presented.

Passengers information list

Passengers manifest

General declarations

  •  Assist in handling seating issues onboard aircraft with cabin crew & emphasis      on smooth passenger’s settling.

  • Hand baggage control at boarding point to ensure smooth & safe boarding. 

  • Ensure timely communication with aircraft dispatcher for passengers related issues.

Offloadings

On loadings

Changes

  • Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.

 

EDUCATION & TRAINING:

        OND or equivalent.

 
EXPERIENCE:

 Minimum 3 years of relevant experience.

Note: you will be required to attach the following:
1. Resume / CV
2. Qualification
3. passport copy
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