GF1125 - AIRPORT DUTY OFFICER - JEDDAH

Division: Operations
Location: Saudi - Jeddah
Department: Jeddah-Ground Operations
Closing Date: 02-Aug-2023
MAIN OBJECTIVES:

To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.

 

MAIN DUTIES:

  • Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.

     

  • Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.

     

  • Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. 

     

  • Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.

     

  • In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.

     

  • Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.

     

  • Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.

  • Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. 

  • Ensure strict adherence of company safety and security standards.

     

  • Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. 

  • Ensure that staff on shift, wear company uniform to the required standard.

     

  • Ensure that adequate stock level of all stationery and supervises distribution there of.

     

  • Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.

     

  • Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…

  • Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.

  • Monitor catering figures and update catering unit well ahead to prevent wastage. 

  •  

  • Carry out any other tasks or duties as assigned by Airport Manager.

  • Encourage GHA (Ground Handling Aent) staff to sell more ancillaries and generate revenue.

  • Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.

  • Monitor the ramp activities.

  • Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.

EDUCATION & TRAINING:

 

OND or equivalent.

 

 
EXPERIENCE:

Minimum 5 years of relevant experience.

Note: you will be required to attach the following:
1. Resume / CV
2. passport Copy
3. Education Copy
Back to Search