GF1122 - CHIEF CUSTOMER EXPERIENCE OFFICER

Division: Customer Experience
Location: Bahrain - Head Quarter
Department: Customer Experience
Closing Date: 13-Aug-2023
MAIN OBJECTIVES:

  • Develop and execute the overall CX strategy

  • Monitor and continuously improve our customer experience practices, with focus on digitalization and customer satisfaction

  • Embed CX principles across the organisation and business, aligning our propositions with customer preferences, needs and trends

  • Leverage customer insights and data to drive improvements in product and service development and delivery

  • Build strategic partnerships to enhance experience of our customers.

EDUCATION & TRAINING:

  • Bachelor’s Degree in business management, travel and hospitality, psychology or other related disciplines

  • Track record of successful product and service innovation and strong execution including experience in digitalization and automation of products, services and processes

  • Ability to craft strategic frameworks and create engaging narratives

  • Knowledge of the Design Thinking process

  • Strong project management with ability to communicate clearly and concisely with internal and external stakeholders.

EXPERIENCE:

  • Minimum of 15 years of relevant experience in customer service strategy development and delivery.

  • Airline experience preferred but not essential.

  • Experience in conducting market research and data analytics including ability to navigate complex datasets
Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
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