GF1047 - PERFORMANCE & SYSTEMS ANALYST

Division: Operations
Location: Bahrain - Head Quarter
Department: Integrated Operations Centre
Closing Date: 24-Dec-2023
Main Objectives:
Assisting IOC Performance & Systems Specialist in Managing specifications, development, delivery and integration of systems (new release or upgrade) in order to respond to business and operational IOC automation/information/tools requirements.

Assisting IOC Performance & Systems Specialist to analyze flight movement WOTP data, investigate delay root cause and publish daily OTP report.


Main Duties:
Performance

- Analyze flight movement data and WOTP report.
- Assist to review daily on-time performance report, analyze delay reasons and identify real cause of delay.
- Coordinate with various functions and external entities to investigate real delay causes.
- Provide OTP report on daily basis using MS BI reporting platform.
- Produce ad-hoc specific (e.g. highlighting one particular delay reasons) OTP report for management review.
- Provide support to SMIOC, MIOCS&OP Root Cause analysis.

Systems

- Coordinate with IT to identify and propose WOTP system improvements.
- Keep up-to-date (involvement in daily operations) on IOC operational needs, processes and constraints in terms of information and tools .
- Identify IOC operational needs and potential system solutions.
- Optimize automation, information flows (within IOC and with other functions) and management of business knowledge (e.g. historical performance, operational decisions).
- Perform User Acceptance Testing (UAT) to ensure adequate quality before integration for new systems, new releases, bug fixes.
- Provide enhancements to Movement Manager through recognized Forums.
- Assist in administration of AMR’s and IMR’s for WOTP, RIO, Movement Manager and FIDS and other tools in use in IOC (e.g. User profiles and user administration).
- Provide report and solutions in the event of system failures.
- Update data in Movement Manager, WOTP and RIO.
- Ensure data integrity on all systems.
- Provide system description and user manuals for systems.

Any other tasks / projects as defined by the SMIOC and/or MIOCS&OP, IOC Performance & Systems Specialist.
Experience:
- At least 5 to 8 years airline experience with proven knowledge of Air Transport processes and practice.
- Knowledge and experience in one or more of the operating areas of an airline such as Flight Operations/Ground Services/Engineering preferable.
- Knowledge of airline computer systems.
Qualifications:
- A University degree level of education (Preferably with Statistics /IT subjects) or equivalent with at least 8 years’ of job related experience within flight operations department with sound command of written and spoken English.
- Must be computer literate, with proven excellent people management and motivational skills, consultative team orientated working style, high level of entrepreneurial skill, resilient and culturally sensitive with high communication skill.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of proof qualification
3. Passport copy
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